Key Focus Areas:  Telecommunications, Information Security and Software Quality

As President of The DESARA Group, Dave Sanicola is responsible for major client engagements, business development and strategy, and large project oversight. He leads a team of DESARA’s Consultants who help clients achieve quantifiable bottom-line results by applying a proven methodology for rapid business process improvement. Dave's full bio and contact information.


Key Focus Areas:  Process Improvement, Quality Management Mentoring, ISO 9001, TL 9000, Quality Strategic Planning

Karen Rawson has helped companies develop and implement efficient, effective processes for over 20 years. As a consultant, manager and business owner who specializes in serving global corporations in high-technology fields, Karen has supported leadership teams in developing and deploying business strategies that have led to significant improvements in cost, quality, and customer satisfaction.  Karen's full bio and contact information.


Key Focus Areas:  Quality Management and Supplier Relations

Floyd Williams has over 32 years in the Telecommunication/ICT industry. Recognized as a QuEST Forum Lifetime Fellow, Floyd’s entire background has been in the supply chain services arena where areas of expertise and focus include quality management systems, customized quality evaluation and operational infrastructure audits, root cause analysis and supplier relations, risk, and performance management. Floyd's full bio and contact information.


Key Focus Areas:  Six Sigma Master Black Belt, Value Stream Management, Business Continuity, ISO 27001

A Six Sigma Master Black Belt, Joe Barckett has extensive experience as and instructor and implementation coach for the Six Sigma methodology, Statistical Process Control, Design of Experiments, the Malcolm Baldrige National Quality Award criteria, and ISO 9000 quality system standards, as well as a variety of other quality tools. Joe's full bio and contact information.


Key Focus Areas:  Software Process Improvement, Information Security Management Systems, Agile Software Process, ISO 27001, Software Requirements and Risk Management, Business Continuity Planning, Software Project Management

Bob Bretall has helped companies right-size and implement efficient software development/management processes and Information Security Management Systems (ISMS) tailored to their needs.  Bob has over 30 years of industry experience as a developer, manager, instructor and implementation mentor/coach.  He has supported leadership teams in developing and deploying targeted improvements for security, efficiency, and quality that have resulted in cost reductions and improved customer satisfaction.     Bob's full bio and contact information.


Key Focus Areas: Performance Improvement including Lean, Six Sigma and hybrid methods, Quality Management Systems including ISO9001, TS16949, TL9000 and ISO13485, Malcolm Baldrige Framework

As Performance Improvement Practice lead, Ben Krupowicz is responsible for managing client engagements to achieve desired outcomes. He believes good business leaders know how well their organization is performing, and where there is room for improvement and that great leaders engage their team to implement steps to achieve positive change.   Ben's full bio and contact information


Electro Static Discharge (ANSI:ESD S20.20), ISO 22301- “Societal security – Business Continuity Management Systems”, Lean, Six Sigma, Supply Chain Improvement, ISO 9001, TL 9000, Supplier Cost Reduction, International Operations, Cross Cultural Issues / Training, Supplier Cost Reduction, Technology Transfer, Customer Satisfaction, Design for Manufacturability

Mark’s career spans over 46 years and includes leadership roles in international operations, technology transfer, quality, reliability, cost reduction, supply chain improvement and lead time reduction in many industries in North America, Europe, Asia and Latin America. As a past executive for the Timex Corporation, Mark implemented Six Sigma at major suppliers in China and at other worldwide corporate facilities.

Mark Hehl is the author of the book Amusing Confessions of an International Consultant which chronicles his experiences assisting clients in four continents.  Mark's full bio and contact information.


Key Focus Areas:  Process Performance Improvement Via Lean, Process Management, Problem Solving, Customer Satisfaction Interviews, Quality Management Systems, TL 9000

Sal’s focus is helping organizations improve performance utilizing a variety of complementary tools and methodologies to achieve bottom line results. He helps organizations make significant improvements by applying tools such as Lean and Process Management.  Sal's full bio and contact information.

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Key Focus Areas: Writing, Editing, Project Management, Marketing, Web & Graphic Design

Mariah Krupowicz is a Marketing Assistant at the DESARA Group. Prior to that, Mariah has experience as a Technical Writer and Associate Consultant with the DESARA group. Mariah's full bio and contact information.

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Key Focus Areas: Information Security (ISO/IEC 27001), Risk Management, Business Continuity (ISO 22301), IT Service Management (ISO/IEC 20000), Quality (ISO 9001) and ICT (TL 9000)

Robert Whitcher is an experienced Information Security professional with over 40 years in the IT industry and over 30 years in Information Security and privacy.  Rob has performed various roles within Information Security, including; Chief Information Security Officer (CISO) for EMEA within a blue chip company, Privacy Officer within the same organization, Investigator of IT related crimes, internal auditor, policy development (including development of controls), Penetration Testing, security manager for health records going online in the UK and Technical Manager responsible for certification audits for a large certification body. Rob's full bio and contact information.


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