Business Process Improvement, Risk Management, Quality Course Offerings

eLearning

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    Click on the dates below to enroll in our complimentary webinars.

    Management Systems Standards Series

    You’re In Charge of the ISO 9001 Certificate: Now What?!
    Friday March 5, 12:00 Central

    Whether you have been charged with getting your company certified to ISO 9001 or you have taken over responsibility for a system that may or may not have some holes, this webinar will give you a great foundation for making sure that your business grows and improves by employing the ISO 9001 model.

    ISO 27001: Information Security Certification Requirements - Get Ahead of the Curve
    Monday March 8, 12:00 Central

    Attend this webinar for an overview of ISO 27001 requirements so you won't be caught short when customers begin asking for Information Security Certification - if they haven't called for it already! (Be sure to forward this webinar announcement to your IT department.)

    Internal Auditors: Staying Engaged and Building Skills (New!)
    Friday March 12, 12:00 Central

    If you manage an audit program, if you manage people who perform audits on a volunteer basis, or if you are an internal auditor yourself, attend this webinar to get some great ideas for how to make sure that internal auditors not only benefit the company with their work, but also help their own departments and their own professional development. This quick webinar will include several examples of high-functioning audit teams and will help you form an action plan to increase the value of your audit program to your company.

    AS 9100 C: Understanding the Deltas
    Thursday March 25, 10:00 Central

    In this Webinar, The DESARA Group discusses the delta-changes from AS 9100 B to AS 9100 C. We will go through each add/delete/modify.

    TL 9000 Release 5.0: What’s Changed? (New!)
    Friday March 26, 12:00 Central

    Whether you responsible for maintaining a TL 9000 certificate or you just need to understand the TL 9000 requirements better, this webinar will give you the information you need to know in order to be compliant with the Release 5.0 requirements by the November 15, 2010 deadline. Each change from Release 4.0 to Release 5.0 will be covered in this one-hour session, with special attention to those changes that are likely to require action from most organizations.

    Business Process Improvement Series

    Statistical Tools for Managers: Tools You Can Use to Reach Aggressive 2010 Goals Quickly
    Monday March 8, 11:00 Central

    If you’ve seen statistical tools used in decision-making without fully understanding what the charts and graphs mean or if you’ve simply avoided using statistical tools because they seem too complex, attend this webinar and hear Master Black Belt Joe Barckett explain the meaning and use of common tools such as correlation, regression, F-Test, t-Test, Cp, Cpk, and more in easy-to-understand terms. Black Belts and Green Belts who want a quick refresher or who want to introduce colleagues to common tools will also want to attend.

    Get Lean In One Week! A Kaizen Event Can Help You Tackle 2010 Goals FAST!
    Tuesday March 9, 10:00 Central

    The DESARA Group's Sal Girifalco, a consultant with over 30 years of experience as an industry leader and process improvement expert, will show you how Lean can be introduced to your organization in the form of a Kaizen Event to achieve astonishingly rapid, high-impact improvements.

    How to Improve Hardware Reliability (New!)
    Wednesday March 24, 10:00 Central

    The course objective is to:
    1. Provide a logical framework for improving hardware reliability.
    2. Discussion of Measurement Systems Analysis (MSA).
    3. Discussion of Root cause vs. Symptom vs. Repair.
    4. Discussion on No Trouble Found (NTF) or No Fault Found (NFF).
    5. Discussion on Software and Hardware.
    6. Refresher on quality analysis tools (Fishbone diagram, Pareto, Failure Mode Effects Analysis (FMEA)).

    Five Practices of Exemplary Leaders: How You Can Develop Exceptional Leadership Skills Within Any Position in an Organization
    Thursday March 11, 11:00 Central

    Does your team communicate effectively? Studies have shown that poor communications are the number one cause of quality and productivity problems. Special guest Craig Haptonstall will introduce you to a model you can immediately use to strengthen communications with your colleagues and customers.

    Get Your Share of $5 Billion in Government Grants for Training
    Tuesday March 23, 2:00 Central

    In these challenging times, make sure you do everything you can to ensure your employees receive the training they need. Attend this webinar to find out how The DESARA Group can help you acquire a grant to support your 2010 training needs. Note: Attendees of this webinar will be eligible for a customized, no cost needs analysis and grant eligibility assessment conducted by one of our grant experts.

    International Business Series

    Twelve Ways to Maintain and Improve Quality During Outsourcing
    Friday March 5, 10:00 Central

    Outsourcing projects usually are remotely managed and involve less developed organizations and diverse cultures. These factors add complexity and are more challenging to Quality Assurance Professionals than purely domestic projects. This training addresses the common challenges/pitfalls facing those responsible for outsourcing project success.

    Ho Man Kai’s 14 Success Factors for Projects Across the Pacific (New!)
    Thursday March 11, 1:00 Central

    Outsourcing projects usually are remotely managed, involve less developed organizations and involve other diverse cultures. These factors add complexity and are more challenging to Quality Assurance Professionals than purely domestic projects. This training addresses the common challenges/pitfalls facing those responsible for outsourcing project success. It provides the reader with a time tested outsourcing approach that has worked in low cost locations such as China, India, Southeast Asia and Latin America.

    True Stories of Expensive Cross Cultural Mistakes and How You Can Avoid Them
    Tuesday March 23, 10:00 Central

    Consultant Mark Hehl, who has extensive international business experience involving technology transfer and quality improvement, will share insights on several some world cultures and along with proven ways to apply important lessons in their professional interchanges. Participants will also be given access to Mark's articles containing additional information on international business relationships.

“Classroom training is great as far as getting the information I need, but to get everyone else at my company to accept what I’ve learned can be tough.  Your on site workshop after the training class helped me put my new skills to work immediately and get the benefits I went to training for in the first place.”

The DESARA Group’s business process improvement methodology includes developing the skills that people at every level of your business need in order to sustain and continue to build upon the improvements we help you make. 

We recognize that skill development happens in many ways and that needs vary greatly across individuals, so we work with you to customize skill development plans. We build on the knowledge base and learning methods that you already successfully use by providing the specific new information and implementation techniques that you need to drive improvements in your business.

Our most successful clients use a customized combination of:

  • Classroom training offered on site or in public venues
  • Self-paced study including computer based training
  • On site application workshops where our consultants guide on-the-job implementation of classroom skills
  • One-on-one or small group coaching by our consultants, offered on site or using remote methods

“It’s been said that training without coaching is not much more than entertainment.  We get the best long term value from training when we use The DESARA Group’s  three-touch approach: Classroom training followed by on-site workshops, backed by ongoing  coaching with the consultant. We get the results we need when we use this effective and affordable method.”

The DESARA Group will work closely with you to maximize the return on your investment in all forms of training and development.

The DESARA Group offers classroom training at your facility and in public venues.

On Site Training is best when

  • People want to be able to ask many situation-specific questions in a confidential environment
  • Participants need to minimizes time away from work and/or travel expenses
  • The course needs to be held on short notice, on specific dates and/or in a particular place
  • Some people only need to attend certain modules of the class
  • The organization prefers to insert customized modules in the course, e.g. covering its own organizational needs, procedures, systems or tools
  • A project team would like to begin to plan implementation activities in the context of a class
  • There will be an application workshop immediately following the class, or
  • There are at least three people in one location who need to learn the material and who can coordinate their schedules to attend together

Public Training is best when:

  • Fewer than three people in one location will take the course at one time
  • Participants want a high degree of interaction with people from other companies in order to broaden their perspective and industry knowledge
  • Participants choose to be away from the workplace in order to give their undivided attention to course content, or
  • The organization is already implementing much of the material covered in the course but still needs periodic formal training to address turnover and job rotation

For more information on our On Site Courses or to enroll in one of our public courses, please contact our office or complete the information request form.

info@DESARAgroup.com
(631)909-3570