The DESARA Group is a business process improvement firm that helps organizations to improve overall business effectiveness and profits by

• Improving quality
• Reducing waste
• Improving supply chain performance
• Increasing sales
• Improving customer loyalty

We accomplish this through solutions that include:

• Consulting services delivered at the clients’ premises with broad and deep interactions
• Customized training solutions on business improvement methods
• Publicly available training courses
• Publicly available eLearning courses
• Business tools and publications

Typical Client Needs Include

Quality Leadership Development

• Defining meaningful quality objectives based on customer needs
• Long- and short-term quality planning using customer and supplier input
• Reviewing quality performance and implementing scorecards to drive accountability

Get our Training Opportunities brochure (about 2MB pdf)

Management System Implementation: ISO 9001 and other standards*

• Training for leadership, implementation teams and general employees
• Project implementation
  • Full support: consultants on site consistently throughout project
  • Targeted support: periodic on site work sessions and remote support

Get our Management Systems Implementation brochure (about 2MB pdf)

Auditing Management Systems: ISO 9001, ISO 27001, ISO 14001, TL9000

• Training for audit leaders and team members
• Initial training
• Annual workshops to coach auditors and enhance their skills
• Advanced audit training: specific standards and methods
• Establishing an audit program
• Outsourced audits

The DESARA Group can perform some or all of your internal audits and help you identify opportunities for improvement that your internal auditors don’t see and that your registrar can’t comment upon. We give you comprehensive audit reports and coach you on corrective actions and continual improvement to make your business more effective. We also coach your internal auditors to improve their skills so that they can add more value during the audits they do.

“Every time you do an internal audit for us, we discover new ways to improve our business. We find places where we can refine our processes and learn to recognize, on a macro level, risks associated with our business practices.”

Continual Improvement Methods and Application: Fundamental and Advanced

Many companies find that over time, their quality management systems seem to exist more to maintain a certificate by satisfying auditors than to truly improve business performance.  We take quality and process improvement concepts out of the classroom and put them to work to help you solve critical business problems.

• Quality Improvement and Problem Solving Concepts (Lean, 6Sigma, etc)

  Get our Six Sigma and Lean brochure (about 2MB pdf)

• Corrective Action and Preventive Action
• Process Measurement, Analysis and Improvement
• Root Cause Analysis

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*Standards include ISO 9001, TL 9000, ISO 14001, OHSAS 18001, ISO 27001, ISO 13485, TS 16949, AS 9100