Your CB might start your ISO 9001:2015 transition audit by talking to your leadership team to make sure the major changes to the standard are in place. The first major change, “Context of the Organization”, was covered in the first article in this 5-part series. Now let’s look at “interested parties”, the second major change.
ISO 9001 clause 4.2 requires you to understand the “needs and expectations of interested parties.” What does that mean?
“Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization shall determine:Read More