ISO 9001:2015 Key Concepts Series: Context and Interested Parties - An Implementation Approach

Download the handouts referenced in this video:

Defining the Context of the Organization and Interested Parties - 2 new requirements in ISO 9001:2015 - is one of the most important aspects of your management system. Management teams who understand the requirements can leverage the definitions to drive improvement. Risk based thinking depends on having clear and thorough definitions. 

In this complimentary 1-hour webinar we'll cover: 

➤ Review the requirements for defining Context of the Organization and Interested Parties' Needs andExpectations

➤ Why ISO 9001:2015 added these requirements

➤ DESARA's recommended approach based on Business Excellence models

➤ 3 Methods for getting it done

 

Internal Audits: The Perfect Approach

This webinar has advanced content for Business Leaders, Quality Managers, Internal Audit program leaders, and experienced auditors.

This 60 minute webinar covers:
➤ Getting Leadership on board for planning audits and using the results
➤ Getting commitment to train and develop auditors
➤ Developing audit objectives that are timely and relevant to your business
➤ Scheudling audits effectively
➤ Selecting the right auditors for each internal audit
➤ Monitoring and improving your audit program

ISO 9001:2015 Crucial Clauses: The 6 Points CB's Stress But They Can't Say How to Address

You've upgraded your certification to ISO 9001:2015, but have you really put all of the new requirements to full use? Auditors are required to certify organizations as long as their management systems meet the minimum requirements, but often that means there are still many benefits to be gained from understanding and using ISO 9001:2015 fully. 

This webinar will give you ideas to enhance your management system so you can reduce risks of poor quality and focus more effectively on satisfying customers. 

We'll cover: 

➤ The six crucial clauses of ISO 9001 that are often misunderstood in certified organizations

➤ How to explain those requirements in plain English to get the support you need from leaders

➤ How you can show your CB you have effectively implemented the crucial clauses

➤ Next steps: How to make sure you're ready for your CB audit

ISO 9001:2015 Key Concepts Series: The Top 5 Changes

Download the handout referenced in the video: 

Process Approach Worksheet.PDF

Process Approach Worksheet.xlsx

Once you understand the format and vocabulary changes in ISO 9001:2015, you're ready to dig into the big changes that will drive new value into your Quality Management System. Managers and implementation teams need to understand and apply these 5 big changes throughout the business: 

➤ Context of the Organization

➤ Interested Parties' Needs and Expectations

➤ Expectations of Leadership

➤ The Process Approach

➤ Risk Based Thinking

We'll cover those points and more in this complimentary 1-hour session. 

Can't make it? Go ahead and register, and you'll get access to the video and any handouts for at least 2 weeks. We'll also let you know about upcoming TL 9000 and ISO 9001:2015 learning opportunities.

TL 9000:2016 (R6) Changes and Transition Guidance

Download the handout referenced in the video.
Visit our Resources page to download additional helpful documents for TL 9000 and ISO 9001.

If you're involved with transitioning to TL 9000 R6, this one-hour webinar is a great place to get the basic information you need. Presenters Dave Sanicola and Karen Rawson are QuEST Forum Certified TL 9000 Experts and Supervisory Master Trainers.

  • We start with a quick overview of the changes in ISO 9001:2015 (the structure, terminology, and conceptual changes to the revised standard).

  • In TL 9000, we point out which changes need your serious attention, and which ones should be very straight-forward to incorporate into your current system.
  • We cover the transition process along with some advice we've learned from working with CBs this year.
  • Finally, we reiterate the big hitters that managers need to know about and act upon so that your leaders can plan for transition.

ISO 9001:2015 Key Concepts Series: An Overview of the Changes

Getting ready to transition to ISO 9001:2015? This presentation gives the basic information.  
Originally presented as a live webinar with added details, just the slides are provided here. Join our mailing list to find out about our future offerings of this and other webinars in the Key Concepts Series. This presentation covers:

➤ Why ISO 9001 changed - a new numbering system and more
➤ New requirements, terms, and auditor expectations
➤ Transition challenges: Updating your system and preparing for audits

 

Resources included in the webinar:
ISO 9001 Correlation Matrices
Documented Information Guidance

Contact us about bringing this presentation - in person or virtual - to your organization.

ISO 9001 Key Concepts Series: Performance Evaluation and Internal Audit

Join DESARA Group Senior Consultant and Master Black Belt Joe Barckett for this complimentary 1-hour webinar to build your knowledge of ISO 9001:2015.   

➤ What does ISO 9001:2015 mean by monitoring, measurement, analysis, and evaluation, and how could the new meanings affect you? 

➤ How might your internal audits, customer satisfaction evaluation, and management reviews differ under the revised standard? 

➤ How might your management system change to benefit your organization under the revised standard? 

We'll cover those points and more in this 1-hour session. 

ISO 9001 Key Concept Series: Documented Information, Objectives, and Policy

The first step in transitioning to ISO 9001:2015 is to understand what's changed and how the new terminology may affect your quality management system.
Join DESARA Group Senior Consultant and Master Black Belt Joe Barckett for this complimentary 1-hour webinar to build your knowledge of ISO 9001:2015.   

➤ What does ISO 9001:2015 mean by "documented information" and how could the new term affect you? 

➤ Though a quality manual is not required, should you still have one - or something like it? 

➤ What does your management team need to understand and do about the revised requirements related to policy and objectives? 

We'll cover those points and more in this 1-hour session.

ISO 9001:2015 Key Concepts Series: Scope and the Process Approach

Some of the changes to ISO 9001:2015 might sound insignificant, but they are still worth looking into.  In this 1-hour webinar, Senior Consultant Joe Barckett gives insight into how Clause 4 of ISO 9001 may lead you to examine how you define the scope of your quality management system. In fact, after listening to Joe's explanation, the majority of participants in the live webinar indicated they will probably analyze and/or change their scope.

We also cover the Process Approach - again, hardly a new concept, but one that is not always applied as intended. In fact, webinar participants gave a strong indication in our poll that there's a lot of room for improvement, at least in some parts of their organizations.

Joe provides a template for capturing the key elements in a business process - an important step in implementing the process approach.

We also answer a few questions for ISO 9001:2015 transition like,

  • How do you handle requirements that don't apply now that  the term "exclusion" has been dropped from ISO 9001? 

  • What does it mean that top management is required to promote "the use of the process approach"?

  • ISO 9001:2015 requires you to "consider" certain factors when you decide on your scope, so how will auditors expect you to show you've done that?

Joe describes a tool you can use to guide your management team to clearly define Scope and another that can help you identify key process elements as required by the process approach.

ISO 9001:2015 - What's New?

Everyone who wants to remain certified to ISO 9001 will need to demonstrate compliance with the latest release, ISO 9001:2015, by September 2018.

Get an overview of the key changes and advice on how your organization can efficiently transition.   We'll cover:

  • Why the standard changed
  • New concepts
  • The new 10-clause format
  • New and changed wording
  •  Resources for transition

6 Steps to ISO 9001:2015 Transition

You know what’s changed*, so now what do you need to do to make the transition to ISO 9001:2015?  
Start building your customized plan based on these 6 important steps. 
We’ll cover all of this and more in one fast-paced hour:

  • How to educate your team – the right info at the right time for each audience
  • How to create a change matrix that will guide your transition plan
  • Transition kick-off meetings – what to cover, who should be there
  • The most important decision to make before you change any documents
  • How to use your audit program to drive success in transition and beyond

    * What's Changed?  Watch "ISO 9001:2015 - What's New?

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  • When problems occur
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