Internal Audits: The Perfect Approach

The DESARA Group believes that most organizations would like a better Internal Audit program. When you hear, "perfect Internal Audit program," you may be thinking, what exactly would that look like? It is important to know that perfect Internal Audit programs exist in varying degrees.

Organizations are required to conduct Internal Audits based upon customer requirements and international standards. However, many companies find they are not getting a reasonable return on investment. Many also struggle with organizational support and resources to conduct and respond to audits. There is a better way to do audits! 

This webinar will demonstrate how to achieve a perfect Internal Audit program and the proper steps to ensure successful implementation. 

Topics that will be covered include:
➤ Five common pitfalls of Internal Audits
➤ Assembling the Audit Committee 
➤ Generating Audit Program Objectives
➤ Some examples of Audit Program Objectives
➤ Audit scheduling
➤ Audit criteria
➤ Auditor selection
➤ Program monitoring and improvement

By the end of this webinar, you will have confidence in your ability to design and implement a perfect Internal Audit program!

ISO 9001:2015 Crucial Clauses: The 6 Points CB's Stress But They Can't Say How to Address

This webinar will outline 6 crucial clauses within the ISO 9001:2015 standard that Certification Bodies stress but can't tell you how to address. Karen Rawson, Vice President of the DESARA Group, will guide you through all 6 crucial clauses and share insights with you that CB's cannot, but are extremely important to implementation.

Since CB's cannot consult and provide objective feedback - the DESARA group and this webinar are here to help you. The 6 clauses included are some of the more challenging and dense clauses of the standard but this webinar will have information that will help you to simplify them. 

Topics that will be covered include: 

➤ Context of the Organization

➤ Interested Parties

➤ The Process Approach

➤ Risk Based Thinking

➤ Planning for Change

This webinar will show you how to get the most out of the standard and provide more information about implementing the 6 crucial clauses. 


ISO 9001:2015 Key Concepts Series: The Top 5 Changes

Download the handout referenced in the video: 

Process Approach Worksheet.PDF

Process Approach Worksheet.xlsx

Once you understand the format and vocabulary changes in ISO 9001:2015, you're ready to dig into the big changes that will drive new value into your Quality Management System. Managers and implementation teams need to understand and apply these 5 big changes throughout the business: 

➤ Context of the Organization

➤ Interested Parties' Needs and Expectations

➤ Expectations of Leadership

➤ The Process Approach

➤ Risk Based Thinking

We'll cover those points and more in this complimentary 1-hour session. 

Can't make it? Go ahead and register, and you'll get access to the video and any handouts for at least 2 weeks. We'll also let you know about upcoming TL 9000 and ISO 9001:2015 learning opportunities.

TL 9000:2016 (R6) Changes and Transition Guidance

Download the handout referenced in the video.
Visit our Resources page to download additional helpful documents for TL 9000 and ISO 9001.

If you're involved with transitioning to TL 9000 R6, this one-hour webinar is a great place to get the basic information you need. Presenters Dave Sanicola and Karen Rawson are QuEST Forum Certified TL 9000 Experts and Supervisory Master Trainers.

  • We start with a quick overview of the changes in ISO 9001:2015 (the structure, terminology, and conceptual changes to the revised standard).

  • In TL 9000, we point out which changes need your serious attention, and which ones should be very straight-forward to incorporate into your current system.
  • We cover the transition process along with some advice we've learned from working with CBs this year.
  • Finally, we reiterate the big hitters that managers need to know about and act upon so that your leaders can plan for transition.

ISO 9001:2015 Key Concepts Series: An Overview of the Changes

Getting ready to transition to ISO 9001:2015? This presentation gives the basic information.  
Originally presented as a live webinar with added details, just the slides are provided here. Join our mailing list to find out about our future offerings of this and other webinars in the Key Concepts Series. This presentation covers:

➤ Why ISO 9001 changed - a new numbering system and more
➤ New requirements, terms, and auditor expectations
➤ Transition challenges: Updating your system and preparing for audits


Resources included in the webinar:
ISO 9001 Correlation Matrices
Documented Information Guidance

Contact us about bringing this presentation - in person or virtual - to your organization.

ISO 9001 Key Concepts Series: Performance Evaluation and Internal Audit

Join DESARA Group Senior Consultant and Master Black Belt Joe Barckett for this complimentary 1-hour webinar to build your knowledge of ISO 9001:2015.   

➤ What does ISO 9001:2015 mean by monitoring, measurement, analysis, and evaluation, and how could the new meanings affect you? 

➤ How might your internal audits, customer satisfaction evaluation, and management reviews differ under the revised standard? 

➤ How might your management system change to benefit your organization under the revised standard? 

We'll cover those points and more in this 1-hour session. 

ISO 9001 Key Concept Series: Documented Information, Objectives, and Policy

The first step in transitioning to ISO 9001:2015 is to understand what's changed and how the new terminology may affect your quality management system.
Join DESARA Group Senior Consultant and Master Black Belt Joe Barckett for this complimentary 1-hour webinar to build your knowledge of ISO 9001:2015.   

➤ What does ISO 9001:2015 mean by "documented information" and how could the new term affect you? 

➤ Though a quality manual is not required, should you still have one - or something like it? 

➤ What does your management team need to understand and do about the revised requirements related to policy and objectives? 

We'll cover those points and more in this 1-hour session.

ISO 9001 Key Concepts Series: Context of the Organization and Interested Parties

➤ What does ISO 9001:2015 mean by "context of the organization" and "interested parties"? 

➤ What does your management team need to understand and do about the new requirements related to organizational context? 

➤ How does organizational context relate to "risk based thinking"? 

We'll cover those points and more in this complimentary 1-hour session. 

We are pleased to welcome a guest speaker, author Andy Nichols from NQA, to give insight from the Certification Body perspective. 

ISO 9001:2015 Key Concepts Series: Scope and the Process Approach

Some of the changes to ISO 9001:2015 might sound insignificant, but they are still worth looking into.  In this 1-hour webinar, Senior Consultant Joe Barckett gives insight into how Clause 4 of ISO 9001 may lead you to examine how you define the scope of your quality management system. In fact, after listening to Joe's explanation, the majority of participants in the live webinar indicated they will probably analyze and/or change their scope.

We also cover the Process Approach - again, hardly a new concept, but one that is not always applied as intended. In fact, webinar participants gave a strong indication in our poll that there's a lot of room for improvement, at least in some parts of their organizations.

Joe provides a template for capturing the key elements in a business process - an important step in implementing the process approach.

We also answer a few questions for ISO 9001:2015 transition like,

  • How do you handle requirements that don't apply now that  the term "exclusion" has been dropped from ISO 9001? 

  • What does it mean that top management is required to promote "the use of the process approach"?

  • ISO 9001:2015 requires you to "consider" certain factors when you decide on your scope, so how will auditors expect you to show you've done that?

Joe describes a tool you can use to guide your management team to clearly define Scope and another that can help you identify key process elements as required by the process approach.

ISO 9001:2015 - What's New?

Everyone who wants to remain certified to ISO 9001 will need to demonstrate compliance with the latest release, ISO 9001:2015, by September 2018.

Get an overview of the key changes and advice on how your organization can efficiently transition.   We'll cover:

  • Why the standard changed
  • New concepts
  • The new 10-clause format
  • New and changed wording
  •  Resources for transition

6 Steps to ISO 9001:2015 Transition

You know what’s changed*, so now what do you need to do to make the transition to ISO 9001:2015?  
Start building your customized plan based on these 6 important steps. 
We’ll cover all of this and more in one fast-paced hour:

  • How to educate your team – the right info at the right time for each audience
  • How to create a change matrix that will guide your transition plan
  • Transition kick-off meetings – what to cover, who should be there
  • The most important decision to make before you change any documents
  • How to use your audit program to drive success in transition and beyond

    * What's Changed?  Watch "ISO 9001:2015 - What's New?

Twelve Ways to Maintain and Improve Quality During Outsourcing

Twelve Ways to Maintain and Improve Quality During Outsourcing

Watch our video presentation on twelve ways to maintain and improve quality during outsourcing.

Topics include:

  • Effective planning techniques
  • Cross cultural applications that work
  • Why relationships
  • “Time on the Ground”
  • Developing / Investing in your partners = Return on Investment (ROI)
  • Investing in your partners = Assessing and controlling offshore facilities
  • Support personnel
  • Training / Development
  • Continuous improvement immediately
  • Personnel Retention
  • When problems occur
  • Securing Government Grants
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Is Your Continual Improvement Process Delivering Results?

Is Your Continual Improvement Process Delivering Results?

Can you afford not having a Continual Improvement Process (CIP) in today’s economy? Effective CIP projects more than pay for themselves with high Returns on Investment (ROIs). The Six Sigma DMAIC process is the roadmap for savings. Projects using 6 sigma methodologies pay for themselves. This is the time to double up, and select high impact projects, assign Black Belt resources, and get started.

Read More