ISO 9001:2015 Key Concepts Series: Scope and the Process Approach

Some of the changes to ISO 9001:2015 might sound insignificant, but they are still worth looking into.  In this 1-hour webinar, Senior Consultant Joe Barckett gives insight into how Clause 4 of ISO 9001 may lead you to examine how you define the scope of your quality management system. In fact, after listening to Joe's explanation, the majority of participants in the live webinar indicated they will probably analyze and/or change their scope.

We also cover the Process Approach - again, hardly a new concept, but one that is not always applied as intended. In fact, webinar participants gave a strong indication in our poll that there's a lot of room for improvement, at least in some parts of their organizations.

Joe provides a template for capturing the key elements in a business process - an important step in implementing the process approach.

We also answer a few questions for ISO 9001:2015 transition like,

  • How do you handle requirements that don't apply now that  the term "exclusion" has been dropped from ISO 9001? 

  • What does it mean that top management is required to promote "the use of the process approach"?

  • ISO 9001:2015 requires you to "consider" certain factors when you decide on your scope, so how will auditors expect you to show you've done that?

Joe describes a tool you can use to guide your management team to clearly define Scope and another that can help you identify key process elements as required by the process approach.