Really? Your business is different?

Really? Your business is different?

During my thirty years of coaching and implementing Business Process Improvement (BPI), I’ve heard a lot of comments from clients within various industries about the improvement process in general. Most clients laud the economic advantages, but across the board, the most common misconception is “That doesn’t apply to us. Our business is different.”  My response is usually (in your best Arnold Schwarzenegger voice) “Stop your whining!” Ok. I don’t really say that. That would tend to lose the business. So my actual response is “Really?”

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