Is Your Continual Improvement Process Delivering Results?

Is Your Continual Improvement Process Delivering Results?

Can you afford not having a Continual Improvement Process (CIP) in today’s economy? Effective CIP projects more than pay for themselves with high Returns on Investment (ROIs). The Six Sigma DMAIC process is the roadmap for savings. Projects using 6 sigma methodologies pay for themselves. This is the time to double up, and select high impact projects, assign Black Belt resources, and get started.

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Really? Your business is different?

Really? Your business is different?

During my thirty years of coaching and implementing Business Process Improvement (BPI), I’ve heard a lot of comments from clients within various industries about the improvement process in general. Most clients laud the economic advantages, but across the board, the most common misconception is “That doesn’t apply to us. Our business is different.”  My response is usually (in your best Arnold Schwarzenegger voice) “Stop your whining!” Ok. I don’t really say that. That would tend to lose the business. So my actual response is “Really?”

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A Business Continuity Plan (BCP) is Not Just Backing Up Your Files!

A Business Continuity Plan (BCP) is Not Just Backing Up Your Files!

Many organizations possess a false sense of security by merely backing up their files. They feel that this is all that is needed in order to recover their operations in the event of a disaster like Hurricane Sandy. This recent event in the northeast has demonstrated that much more is needed.

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Consequences of Not Investing in a Business Continuity Plan (BCP)

Consequences of Not Investing in a Business Continuity Plan (BCP)

A fire ensued at a client’s key supplier located in Latin America. This facility was the sole producer of one type of consumer product that was sold in North America. The building and all production/packaging machines were destroyed, thus shutting down production for this product. Eventually I was called in to work on the restoration efforts, which involved removing the tooling, preparing it for shipment to the manufacturer for inspection/possible refurbishment, management of the refurbishment efforts, tooling/process re-qualification and production start-up at three alternate facilities located in three countries on another continent. Both the client and this supplier were without a BCP, which caused them to suffer significant financial loss. Due to the lack of a BCP, the time to decide, act and recover took much longer than necessary.

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A Real Rapid Results Success Story

A Real Rapid Results Success Story

During an ISO 9001 implementation engagement, I began creating process maps for my client’s key processes in order to help them understand the interrelationship of their processes. These exercises uncovered a significant duplication of effort that resulted in wasted labor, increased inventory and vital space not being available for assembly operations. It became apparent that both the material control and purchasing functions assessed the inventory levels upon receipt of a sales order. The purchasing department placed a purchase order for the required raw materials. The material control department also issued a duplicate purchase requisition resulting in double orders being placed for a very expensive raw material with a limited shelf life.

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Reducing Supply Chain Costs While Enhancing Performance

Reducing Supply Chain Costs While Enhancing Performance

The rewards for undertaking a supplier development initiative are well worth the effort. For example, some of the benefits of an effective supply chain development program include:

  • Sourcing cycle time reduced by 25-30 percent
  • Time-to-market reduced by 20 percent
  • Costs lowered by 25-50 percent
  • Improved quality, reliability, and manufacturability of products and services
  • Increased responsiveness to customer needs and market dynamics
  • Improved collaboration and knowledge sharing
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6 Tips for Effective Internal Audit Program Management – Part 1

6 Tips for Effective Internal Audit Program Management – Part 1

Do you remember when you first got involved in quality management system auditing? Maybe your organization was getting ready for its first certification audit, or maybe you were sent to training to become an internal auditor while still fairly new to the company. Your business may have been heavily invested in making sure the quality management system was in top shape, and it was easy to get attention for changes that needed to be made.

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6 Tips for Effective Internal Audit Program Management – Part 3

6 Tips for Effective Internal Audit Program Management – Part 3

Two weeks ago I published the first article of this three-part series, Six Tips for Effective Internal Audit Program Management, in which I covered the importance of clarifying purpose and maintaining resources. 

Last week I published part two which covers the importance of strengthening your auditors and using consistent methods to keep an effective audit program as your management system. 

In this blog post, I reveal tips 5 and 6 to managing an effective internal audit program – scheduling audits to address business needs and improving your program through internal customer feedback.

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