Twelve Ways to Maintain and Improve Quality During Outsourcing

Twelve Ways to Maintain and Improve Quality During Outsourcing

Watch our video presentation on twelve ways to maintain and improve quality during outsourcing.

Topics include:

  • Effective planning techniques
  • Cross cultural applications that work
  • Why relationships
  • “Time on the Ground”
  • Developing / Investing in your partners = Return on Investment (ROI)
  • Investing in your partners = Assessing and controlling offshore facilities
  • Support personnel
  • Training / Development
  • Continuous improvement immediately
  • Personnel Retention
  • When problems occur
  • Securing Government Grants
Read More

Ensuring the Future of Your Business through Business Continuity Planning

Ensuring the Future of Your Business through Business Continuity Planning

Recent incidents like the earthquake-tsunami in Japan, terrorist attacks and other natural disasters have shaken many business owners and executives into facing the fact that their business world is at risk every day. As of this writing, some business units in Japan have not regained their full operations from the March 11, 2011 disaster (over four months!). Customers are demanding that their suppliers maintain the ability to provide products and services in the event of a disaster. Some even require that a Business Continuity Plan (BCP) be submitted and maintained by all suppliers. In the future it will be difficult to win new business without a comprehensive BCP.

Read More

A Business Continuity Plan (BCP) is Not Just Backing Up Your Files!

A Business Continuity Plan (BCP) is Not Just Backing Up Your Files!

Many organizations possess a false sense of security by merely backing up their files. They feel that this is all that is needed in order to recover their operations in the event of a disaster like Hurricane Sandy. This recent event in the northeast has demonstrated that much more is needed.

Read More

Consequences of Not Investing in a Business Continuity Plan (BCP)

Consequences of Not Investing in a Business Continuity Plan (BCP)

A fire ensued at a client’s key supplier located in Latin America. This facility was the sole producer of one type of consumer product that was sold in North America. The building and all production/packaging machines were destroyed, thus shutting down production for this product. Eventually I was called in to work on the restoration efforts, which involved removing the tooling, preparing it for shipment to the manufacturer for inspection/possible refurbishment, management of the refurbishment efforts, tooling/process re-qualification and production start-up at three alternate facilities located in three countries on another continent. Both the client and this supplier were without a BCP, which caused them to suffer significant financial loss. Due to the lack of a BCP, the time to decide, act and recover took much longer than necessary.

Read More

A Real Rapid Results Success Story

A Real Rapid Results Success Story

During an ISO 9001 implementation engagement, I began creating process maps for my client’s key processes in order to help them understand the interrelationship of their processes. These exercises uncovered a significant duplication of effort that resulted in wasted labor, increased inventory and vital space not being available for assembly operations. It became apparent that both the material control and purchasing functions assessed the inventory levels upon receipt of a sales order. The purchasing department placed a purchase order for the required raw materials. The material control department also issued a duplicate purchase requisition resulting in double orders being placed for a very expensive raw material with a limited shelf life.

Read More

Reducing Supply Chain Costs While Enhancing Performance

Reducing Supply Chain Costs While Enhancing Performance

The rewards for undertaking a supplier development initiative are well worth the effort. For example, some of the benefits of an effective supply chain development program include:

  • Sourcing cycle time reduced by 25-30 percent
  • Time-to-market reduced by 20 percent
  • Costs lowered by 25-50 percent
  • Improved quality, reliability, and manufacturability of products and services
  • Increased responsiveness to customer needs and market dynamics
  • Improved collaboration and knowledge sharing
Read More