Definitions

Client company = "organization"
Student / enrollee / trainee = "participant"

Scope

Instructor Led Training
Webinars

Instructor Led Training

If The DESARA Group cancels training, an attempt to reschedule at mutually acceptable time will be made. If a mutually acceptable time cannot be agreed, 100% will be refunded.

If the organization cancels the training:
An attempt to reschedule at mutually acceptable time will be made.
Within 30 days of the scheduled training – 50% will be refunded.
Greater than 30 but less than 60 days – 75% will be refunded.
Greater than 60 days – 100% will be refunded.  If the company postpones, defers, limits access, etc., then 75% will be refunded.

If the participant cancels the training:
An attempt to reschedule at mutually acceptable time will be made.
Within 30 days of the scheduled training – 50% will be refunded.
Greater than 30 but less than 60 days – 75% will be refunded.
Greater than 60 days – 100% will be refunded.

Webinar Training

The DESARA Group will not cancel a scheduled Webinar. We have more than sufficient resources and back up to successfully complete the Webinar.

If the organization cancels the Webinar:
An attempt to reschedule at mutually acceptable time will be made.
Within 30 days of the scheduled training – 50% will be refunded.
Greater than 30 days – 100% will be refunded.

If the participant cancels the Webinar:
We will notify the participant of subsequent Webinar training available.
Within 30 days of the scheduled training – 50% will be refunded.
Greater than 30 days – 100% will be refunded.

Cancellation Policy for Training 004-A | April 7, 2009