Purpose

The purpose of this document is to formalize a customer complaint process within The DESARA Group.

Process

We have many different engagements with customers and clients.

The hierarchy could be:

• The DESARA Group Associates
• The DESARA Group Employees
• The DESARA Group Project Manager
• The DESARA Group Officers
• The DESARA Group President

How to Submit a Complaint

A complaint can be submitted verbally to The DESARA Group people on site. Hopefully, the issue gets resolved quickly to the customer’s satisfaction.

The complaint could be escalated verbally by calling The DESARA Group main office. The number is: (631) 909-3570.

A complaint can be submitted via email up the chain of command, all the way to the President of The DESARA Group. The email address is: info@DESARAgroup.com.

A complaint can be submitted via postal mail. The mail address is:
15 West Montauk Hwy, Suite 323
Hampton Bays, NY 11946

Complaint Investigation and Closure

In all cases, any customer complaint will be communicated to The DESARA Group Officers and President.

The complaint will be investigated, and recommendations for resolution shall be provided to The DESARA Group President for review and approval.

One of The DESARA Group Officers or The DESARA Group President will respond back to the customer.

The goal is satisfactory resolution of the issue, and continued partnership with our customers and clients.

In all cases, The DESARA Group President is the final step in the complaint process.

Complaint Procedure 005-A | April 7, 2009