Scope

This document outlines the process by which The DESARA Group certifies its training course instructors. In order to be deemed competent a four-stage process must be completed. The four stages can be briefly described as follows:

Stage 1 - Knowledge Competencies

This consists of a learning module (Course Number 03-3700 - Competency-Based Training for Instructors) and the completion of a written evaluation of the knowledge gained in the module.

Stage 2 – Skill Competencies

This stage is completed by demonstrating practical application of competency based training while delivering a DESARA Group training course, in line with Competency Unit DESARA-TR (Competencies for Training Instructors).

Stage 3 – Qualifications, Education, and Experience

The education, training, and/or work experience specified as relevant for instructors.

Stage 4 – Personal Attributes

The demonstration of defined personal attributes required for the competent performance of a trainer. This is evaluated at the same time as Stage 2.

The above four stages will be required to be undertaken by all. All existing instructors i.e. those already delivering The DESARA Group training courses, will automatically qualify under Stages 3 and 4 under the provisions of RCC (Recognition of Current Competencies).

Likewise any personnel holding a current Certificate IV in "Workplace Training & Assessment" or equivalent are exempt from Stages 2, 3, and 4 under the same RCC provisions.

After verification of each of stages one and two, a Certificate of Attainment will be issued by The DESARA Group. Subsequent re-assessment of Stages 2 and 4 will be carried out using the existing "Peer Evaluation" process already in place and by way of evaluating "Customer Feedback" on Instructor performance.

Stage 1 – Knowledge Competencies

The level of knowledge necessary to conduct The DESARA Group competency based training courses may be gained from: "Competency Based Training for Instructors # 03-3700", a short tutorial module available at www.xxx. Following the completion of the module an online examination validates the necessary knowledge has been gained.

Provided that a grade of 70% or higher is achieved (subject to review by a second examiner if within +/- 4 points), a Certificate of Attainment is issued for the knowledge portion of the certification process. This means the instructor is classified as a "certified instructor" and able to undertake the delivery of The DESARA Group competency based training courses appropriate to their individual background and experience.

Any instructor taking the examination who does not reach the required level of 70% (as defined above) and who is therefore identified as "not yet competent", has the opportunity to re-study the material and take the re-sit examination. If a "not yet competent" designation is still recorded, no further attempts are permitted until consultation with the Competency Based Training SME, who will provide a learning pathway to assist the instructor in acquiring the necessary level of understanding. During this retraining period, the instructor will not be permitted to act as a lead instructor until a period of one month has elapsed and a further examination results in a "competent" assessment.

Stage 2 – Skill Competencies

Subsequent to Stage 1, the instructor is required to submit to a Skills Examination which will be undertaken in line with the requirements of The DESARA Group Competency Unit DESARA-TR (Skill Competencies for Trainers) - see Appendix 1 of this document.

The examination will be conducted by a qualified Skills Examiner approved by The DESARA Group. Should a "not yet competent" assessment be made, a detailed learning pathway will be provided with any coaching/mentoring that may be deemed necessary before being re-examined. A maximum of three examinations is permitted after which, if a "not yet competent" assessment is made, a performance review with senior management will be conducted.

Upon successful completion of Stage 2 (plus the evaluation, if necessary, in Stages 3 and 4) the instructor will receive a Certificate of Attainment. With their permission, this information will be provided to RABQSA International, as both a record of continual professional development and recognition of their ability to be designated a competent examiner under the terms of RABQSA International’s "Training Provider and Examiner Certification Scheme" (TPECS Edition 5).

Additionally, the instructor may be invited to become a Skills Examiner if considered appropriate by The DESARA Group. and will be able to undertake Skills Examinations of other instructors engaged in the delivery of CBT courses.

Stage 3 – Qualifications, Education, and Experience

The following qualifications, education, and work experience are required by The DESARA Group competency based training instructors:

Qualifications: A nationally or internationally recognized tertiary qualification, such as a degree, diploma, or advanced certification.

Education: Completed at least secondary education.

It should be noted that instructors may be considered qualified if they can demonstrate through their work experience and/or other means they have achieved an educational standard that enables them to effectively present The DESARA Group training material.

Work experience: At least three years’ work experience in a technical or managerial position, with direct involvement with people, preferably in a leadership capacity. Additionally, training and/or presenting experience is preferred. It is also necessary to have a background in a discipline relevant to the training material to be presented i.e. Experienced Auditor – Aerospace, or Automotive experience.

Stage 4 – Personal Attributes

All the following defined personal attributes (based on RABQSA criteria for Auditor Certification and ISO 19011:2002 Guidelines for the Auditing of Quality and/or Environmental Management Systems) will be required to be present in instructors:

• Ethical – fair, truthful, sincere, honest, and discreet
• Proactive and organized – takes the initiative with issues and is personally organized
• Systematic – shows a balanced affiliation for both tasks and people
• Logical – makes decisions based on facts and reasoned logic
• Decisive – expedites decisions methodically
• Observant – shows the ability to identify both patterns and exceptions in complex situations
• Diplomatic – relates to others and shows tact in appropriate situations
• Flexible – shows a balanced global and detail focus
• Process focused – demonstrates the ability to follow a pre-determined method
• People sensitive – is sensitive to and can identify a person’s emotional state
• Adaptable and resourceful – adapts to and works with different types of people in a range of situations and copes with change
• Confident- demonstrates certainty and competence and reacts well to a variety of challenges i.e. demonstrates calm and poise in challenging situations

The personal attributes will be evaluated by the Skills Examiner during the Skills Examination carried out in Stage 2, and assessment will be by positive evaluation i.e. each is considered to be present unless objective evidence suggests

Instructor Qualification Policy 012-B | May 8, 2009