The DESARA Group helps organizations to improve overall business effectiveness and profits.

We provide services in the following areas: 

Management System Implementation:
ISO 27001, ISO 9001 and Related Standards

• Train leadership, implementation teams, and general employees
• Define and implement required processes, metrics, and records
• Full support option: consultants on site consistently throughout project
• Targeted support option: periodic on site work sessions and remote support
  
  

Quality Leadership Development

• Define quality objectives based on customer needs
• Plan long- and short-term quality using customer and supplier input
• Review quality performance
• Implement scorecards to drive accountability

 Auditing Management Systems: ISO 9001, ISO 27001,  TL 9000, ISO 14001, R2, and related

• Train audit leaders and team members 
• Initial training
• Annual workshops to coach auditors and enhance their skills
• Advanced audit training: specific standards and methods
• Establish audit program
• Prepare for internal, supplier, and certification audits

The DESARA Group can perform some or all of your internal audits. We help you identify opportunities for improvement that your internal auditors don’t see and that your certification body auditor can’t comment upon.  We give you comprehensive audit reports and coach you on corrective actions and continual improvement to make your business more effective.  We also coach your internal auditors to improve their skills so that they can add more value during the audits they do.

Continual Improvement Methods and Application: Fundamental and Advanced

• Quality Improvement and Problem Solving Concepts (Lean, 6 Sigma, etc)
• Corrective Action and Preventive Action
• Process Measurement, Analysis and Improvement
• Root Cause Analysis

Many companies find that over time, their quality management systems seem to exist more to maintain a certificate by satisfying auditors than to truly improve business performance.  We take quality and process improvement concepts out of the classroom and put them to work to help you solve critical business problems.